Terms of Service

Effective Date: January 1, 2024

1. General Information

Laluna Cookies is a family-run pop-up bakery based in Minnesota, specializing in gluten-free, mostly organic, protein-rich chocolate chip cookies.

2. Ordering and Payment

Orders are accepted exclusively through our website during designated ordering periods. Payment must be made in full at the time of order placement through our secure Stripe-hosted payment platform. Orders are non-refundable after the order period closes.

3. Pickup and Shipping

Customers may choose either to pick up their order from our home or opt for shipping at an additional cost. Pickup times and locations will be provided via email after the order is placed. If you select shipping, Laluna Cookies will package your order carefully, but we are not responsible for delays or damages caused by the carrier.

4. Allergies and Food Safety

While we make every effort to ensure food safety, we cannot guarantee a completely allergen-free environment. Customers with severe allergies should exercise caution.

5. Limitation of Liability

Laluna Cookies is not liable for any adverse reactions caused by our products. We are not responsible for losses or damages arising from your use of our website, including but not limited to delays, inaccuracies, or data breaches.

6. Intellectual Property

All content on our website, including text, images, logos, and designs, is the property of Laluna Cookies and may not be used without written permission.

7. Contact Information

For any questions or concerns about these Terms of Service, please contact us at: mykou [at] lalunacookies [dot] com